How can I sell on KLEKT?
Starting to sell takes no more than just a few minutes:
- Create and setup an account for free.
- Upload the item(s) you want to sell via “Items” under your profile.
(Please check what items are accepted down below)
- When your item is sold, you ship it to us with the free and unique shipping label that is provided.
- After your item is authenticated, receive your money directly on your PayPal account.
Start selling here.
What items can I sell on KLEKT?
Currently sellers are able to list deadstock sneakers and streetwear for sale that meet the following criteria:
- 100% authentic.
- In Brand-new (deadstock) condition and unworn.
- The original and undamaged packaging/shoebox is included.
- Inclusive of the complete set of all extras (e.g. additional laces, lace tips, special pacakaging, manufacturer tags etc..)
Check out our Condition Guide in the General FAQ section to learn more.
From what countries can I sell on KLEKT?
Currently we offer the opportunity to sell on KLEKT to the following countries:
We are actively working to make KLEKT available in other regions. If the country where you live is currently not listed,
follow one of our social channels for announcements to know when new regions become available for selling items on KLEKT.
How do I ship my item to KLEKT?
There are 2 shipping methods when you sell an item on KLEKT:
Pick-up by DHL at your preferred location, day and time (FREE)
With this shipping method sellers are able to organize a special pick-up for their sold item.
Sellers will have to (1) select one out of two days, (2) a specific time range that they are available and (2) the location DHL should come to for the pick-up.
The pick-up location does not only have to be home and can also be your work address.
Personal drop off at an authorized postal office (FREE)
With this shipping method, sellers can go to a local and authorized postal office and drop off the package their for shipment.
This is completely free and done within 48 hours after confirming.
How the sold item needs to be prepared for shipment can be found on the specific shipping instructions that are stated on the printed document.
What happens if the DHL pick-up of my sold item was not successful?
If the DHL pick-up was not successful, the old shipping label will no longer be valid and the seller receives a new free shipping label.
After receiving the e-mail that states that the pick-up was unsuccessful, the seller has 48 hours to ship the item by dropping it off at an authorized postal office.
When the pick-up did not work and the seller receives a new shipping label, the shipping instructions of the new document count.
Someone bought my item! Now what?
When an item is sold, the seller will be sent a notification to ship the item to our German depot as soon as possible, and we take care of the rest.
Below is how the full process looks like after an item is sold:
- An email notification is sent to the seller that their item has sold, the seller responds to the notification by confirming or declining the transaction within 24 hours of the notification.
- The seller packages the item in a separate shipping box (double-boxed) that will protect the original shoebox/item from incurring any damage.
- The free and unique shipping label that is provided by us is attached on the top of the shipping box.
- The seller ships the item to us within 48 hours of confirming the transaction.
Sellers have the option to either (1) drop off the item at an authorized postal office or (2) have it picked up by DHL at a preferred location, day and time.
- Once the item arrives at our office, our authenticators thoroughly inspect the item to ensure its authenticity, and that the item meets the description
- On successful authentication of items, the sale proceeds are instantly transferred to the seller into their PayPal account.
- We ship your authenticated item to the buyer.
To ensure sellers are paid swiftly, we advise sellers to act swiftly and promptly respond to the notification email and shipping of items.
How much time do I have to ship to KLEKT?
After a buyer purchases an item, the seller has 24 hours to confirm or decline the transaction. As soon as a seller confirms the transaction, they are expected to ship the item to our office within 48 hours, where after we take care of the rest.
Where can I drop off my package after it’s sold?
DHL is our shipping partner that works together with national postal couriers. Sellers are able to drop off items at a DHL authorized local post office.
To find DHL shops within Germany, check out the following link: https://www.dhl.de/de/privatkunden/pakete-versenden/pakete-abgeben.html
All international couriers and drop-off locations near you can be located in the link below (under “Our European Partners”):
Do I pay fees for selling my items on KLEKT?
Sellers don’t have to pay to any fees. When listing an item, sellers simply choose the amount of money they want to receive, which is the “Payout”. The Payout is the exact amount a seller will receive after their item has sold and has been authenticated. We even take care of your PayPal transaction fees!
KLEKT adds the Service Costs and Shipping Costs (which are paid for by the buyer) onto the Payout, which makes up the store price that is displayed to buyers. This amount on top has no effect on your Payout.
Am I paying for shipping costs?
Sellers do not pay anything for shipping. When items are sold, KLEKT provides a unique and free shipping label to the seller. Once items arrive at our office and successfully pass the authentication criteria, KLEKT will take care of shipping the item to the buyer.
Do I need to worry about import duties and taxes?
As all our sellers fall within the European Union and no items are shipped outside of Europe, sellers are not subject to any import duties or taxes. KLEKT takes care of all matters relating to the shipping of items. The only thing the seller is expected to do is ship the item to KLEKT after the seller confirmed the transaction.
When and how will I receive my money after selling an item?
After we have authenticated your item, we will directly transfer the money to your PayPal account. We take care of the PayPal fees for you as part of the service, so there are no additional costs afterwards.
Please note that due to PayPal processing, payments can take up to 3-5 business days for the transfer to appear on your PayPal account.
Note: Please ensure that you have the correct PayPal account linked to your KLEKT account.
Can I cancel a transaction?
If a seller is not able to provide an item for whatever reason, they can simply decline the transaction on receiving the ‘Your item is sold – Confirm now’ notification email. If the seller does not take action within 24 hours, the transaction will be automatically cancelled.
When a transaction is cancelled, the specific item will be removed. Should a seller wish to list the item for sale in future, they will have to upload it again onto KLEKT.
I just sold an item that I am not able to send! What do I do?
If a seller is not able to provide an item for whatever reason, they can simply decline the transaction on the exact same page where sellers normally confirm transactions.
Sellers are responsible for making sure that their listed items are available for sale, and to always keep their listings up-to-date.
If sellers are no longer in possession of listed items or wish to keep them, it is strongly advised to remove the listing.
What happens if I don’t ship the item on time?
If a seller does not ship an item within 48 hours of confirming the transaction, they will be in violation of the rules of selling on KLEKT and will be charged a penalty fee equal to 10% of the Payout. Additionally, the item listed for sale will be removed from KLEKT and the transaction cancelled.
To offer both sellers and buyers the best possible experience, with buyers receiving their items speedily and sellers receiving their pay-outs quickly, sellers are required to act promptly when shipping items, or declining transactions when they are not able to ship items.
What happens if I send an item that is found to be fake or does not meet the authentication criteria?
When items do not meet the minimum criteria of our authentication process (see our criteria here), the buyer will automatically be refunded, and the seller subject to a one-time penalty of 10% of the Payout. The item will remain with KLEKT until such time payment for the penalty charge is received, and only then will the item be shipped back to the seller.
Additionally, accounts can and will be deleted or blocked on KLEKT for sellers repeatedly listing items that do not meet our authentication criteria.