FAQ

General questions

What exactly is KLEKT?

KLEKT is an aftermarket online section for buying and selling the most wanted, limited, highly demanded sneakers and streetwear. We interact as a middleman between the seller and buyer to ensure that sneakers are 100% authentic and to create the safest buying and selling experience for You.


Where is my activation e-mail?

If you did not receive our activation e-mail, it is possible that it slipped into your spam folder. Please check your spam folder for our activation Mail.

In case you have not received this e-mail, feel free to contact our Support Team. No worries, you will be activated as soon as possible!


How do I verify my account?

On Your Profile Page you will see four symbols for each type of verification. You are able to verify your account with:

  • E-Mail
  • Facebook
  • Mobile Phone (SMS Verification Code)
  • Address (Postal Verification Code)

Which shoes can be sold / bought?

On KLEKT you can buy only “deadstock“ pairs of sneakers and exclusive streetwear in brand new condition.


What shoe sizing system are you using?

All sizes on KLEKT are US Men's shoe sizes unless stated otherwise.


Condition Guide

Sneakers

KLEKT defines a “deadstock“ pair of sneakers as unworn and complete with original box. This may include additional laces / lace tips, special packaging, manufacturer tags etc.

Sneakers that are only tried on for fitment are accepted, which may sometimes cause the item to not be factory laced anymore. We do not take responsibility for factory flaws and minor damages to the box, as this is out of our hands and related to the brand’s manufacturer or courier.

All Streetwear is in brand-new condition and includes the original hangtags.

Streetwear & Accessories

All streetwear and accessories are in brand new condition and folded in it’s original state inside the packaging (original hangtags are not guaranteed). Packaging includes the paper protection layer that is often inside the folded item, which prevents discolouration.

Streetwear that is only tried on for fitment is accepted, which may cause the packaging to be opened (damaged packaging or major creases due to personal treatment are not accepted).

Deadstock means that every item has a neutral/factory scent. In other words, items that smell like an ashtray or perfume are not brand new. All items are free of hairs, dust or other fitment remainings. Extras (e.g. stickers, posters, shopping bag) are not always included, unless it is part of the specific product pack.


How do you authenticate?

We have experts on our team that have been in the sneaker & streetwear game for decades. They are specialized & regularly trained in spotting fakes. Without any exceptions, every item is reviewed by them using different methods to be 100% sure before we ship it to the buyer.


How long will it takes to authenticate?

Depending on the amount of received shoes and / or other circumstances that might occur, the authentication process can take 1 or 2 business days. We will notify you when we receive the item and again when we ship it out after the authentication process. Please note, processing times may slightly be longer during holiday periods.


What happens if a fake is detected?

If we receive a fake item the buyer will get notified and we directly refund you the full amount of money. Of course we send the fakes back to the seller.


What can I do, if I can not find a product?

We’re continuously working on expanding our stock, so this will not happen too often. If you are missing a certain product, you can write our customer support. We do not guarantee that every product will be added, but if we add your desired product you will get notified.


I see some greyed out silhouettes, what does this mean?

This just means the product is available but we still need to add a picture for this product.


Do you use different currencies?

Right now we only offer Euro prices. But we will soon be offering other currencies as well.


More question?

KLEKT is always here for you.

Feel free to ask anytime, no matter what it is.
Ask more questions, get more answers.

Contact our Support

Buyer

How can I buy on KLEKT?

Below is an overview of how the process when purchasing an item on KLEKT works.

  1. Create and setup an account for free.
  2. Select the item that you wish to buy.
  3. The seller is immediately notified that their item has been ordered and purchased.
  4. The seller has 24 hours to confirm the transaction.
  5. After confirming, the seller has 72 hours to ship the item to KLEKT.
  6. When the item arrives at the Warehouse in Germany, our team of professional authentictors thoroughly inspect each and every aspect of the item, ensuring it meets the specifications and description of the purchase, including that it is authentic.
  7. Once the item is authenticated, it is shipped to the buyer. Every shipment is insured and includes a Tracking code.

Click here to create or visit your own account.


From what countries can I buy on KLEKT?

Currently we offer the opportunity to buy on KLEKT to the following countries:

Austria Germany Poland
Belarus Greece Portugal
Belgium Hungary Romania
Bosnia and Herzegovina Ireland Serbia
Bulgaria Italy Slovakia
Croatia Latvia Slovenia
Cyprus Lithuania Spain
Czech Republic Luxembourg Sweden
Denmark Macedonia Switzerland
Estonia Malta Ukraine
Finland Netherlands United Kingdom
France Norway

We are actively working to make KLEKT available in other regions. If the country where you live is currently not listed, follow one of our social channels for announcements to know when new regions become available for buying on KLEKT.


What payment method can I use to buy items on KLEKT?

Currently payments for purchases made on KLEKT are done via PayPal.


How much fees do I pay as a buyer?

The Store price that is displayed to buyers consists of two amounts:

  1. The “Payout” (the amount that the seller asks for the item)
  2. Service Costs

The Service Costs is completely paid for by the buyer and includes the following:

  • 20% on top of the “Payout”
    This is based on the following costs:
    • Authentication Costs
    • Packaging Costs
    • Transaction Costs
    • Handling Costs
    • 19% VAT
  • €10 Flat Rate Shipping Costs
    Shipping via DHL from the seller to our warehouse for authentication.

Additionally, buyers will be charged for shipping costs that are related to the shipment from our warehouse to the buyer. Please find below the shipping costs.


How much are the shipping costs for the shipment from KLEKT to me?

Buyers are charged for shipping from the warehouse in Germany to the buyers destination country. Please find the shipping costs here.


What shipping address is used for shipping the item?

When ordering an item on our platform, there are two ways to give us your shipping address:

  1. When you choose “Check out with PayPal” during the checkout, we will automatically take the address that is saved in your PayPal account. Please make sure that this address is still relevant, as this will be the shipping address for your order.
  2. When you choose to manually fill out your address during the checkout, we will send the item to the address you fill in.

Can my purchase be cancelled after I have purchased an item?

There are occasions and instances when transactions are cancelled. If for whatever reason a transaction is cancelled before it is completed, buyers will always be notified and any payments that have been made will be fully refunded.

Transactions could be cancelled before they have been completed for the following reasons:

  1. If a seller declines or fails to respond within 24 hours with confirmation of the transaction, it will be automatically cancelled and the buyer receives a full refund.
  2. If the seller fails to ship an item within the 72-hour window the transaction is cancelled and the buyer receives a full refund. Additionally, the seller is subject to a penalty charge for failing to fulfil the transaction
  3. If an item from a seller arrives at our office and does not meet our authentication criteria (e.g. it’s a replica/fake or the item was not as described) the transaction is cancelled and the buyer receives a full refund. Additionally, the seller will be subject to a penalty charge for failing to meet the terms of the transaction.

KLEKT deals with different buyers and sellers with every individual transaction, who come from different countries. However, in any given situation a buyer and their payment are always protected and their money is safe.


How long will it take until I receive my item?

Delivery times generally depend on how quickly a seller is able to prepare a shipment after an item has been purchased. On average delivery times are 6 - 12 days in total, for an item to be received by a buyer. The delivery time primarily depends on what country the seller is sending the item from.

As soon as an item is purchased and confirmed, the seller has 72 hours to prepare and ship the item to KLEKT. In special cases we allow sellers additional time to process a transaction, which may cause delays. Please not that delivery times may vary during holiday periods.


Can I return my order once I have received it?

Currently we are not accepting returns for items after they have been purchased, as all purchases are from private sellers and the majority of the listed items have sold out at retail level. Buyers are advised to be 100% certain about the purchases that are made on KLEKT.


What happens if the item from a seller is fake or does not meet the authentication criteria?

When items do not meet the minimum criteria of our authentication process, buyers will instantly be refunded, and the sellers penalised. For the peace of mind, buyers are provided the protection of a team of professional authenticators to ensure all items are genuine. In any given situation a buyer and their money are always protected.


More question?

KLEKT is always here for you.

Feel free to ask anytime, no matter what it is.
Ask more questions, get more answers.

Contact our Support

Seller

How can I sell on KLEKT?

Starting to sell takes no more than just a few minutes:

  1. Create and setup an account for free.
  2. Upload the item(s) you want to sell via “Items” under your profile.
    (Please check what items are accepted down below)
  3. When your item is sold, you ship it to us with the free and unique shipping label that is provided.
  4. After your item is authenticated, receive your money directly on your PayPal account.

Start selling here.


What items can I sell on KLEKT?

Currently sellers are able to list deadstock sneakers and streetwear for sale that meet the following criteria:

  • 100% authentic.
  • In Brand-new (deadstock) condition and unworn.
  • The original and undamaged packaging/shoebox is included.
  • Inclusive of the complete set of all extras (e.g. additional laces, lace tips, special pacakaging, manufacturer tags etc..)

Check out our Condition Guide in the General FAQ section to learn more.


From what countries can I sell on KLEKT?

Currently we offer the opportunity to sell on KLEKT to the following countries:

Austria Germany Poland
Belgium Greece Portugal
Bulgaria Hungary Romania
Cyprus Ireland Slovakia
Czech Republic Italy Slovenia
Denmark Latvia Spain
Estonia Lithuania Sweden
Finland Luxembourg United Kingdom
France Netherlands

We are actively working to make KLEKT available in other regions. If the country where you live is currently not listed, follow one of our social channels for announcements to know when new regions become available for selling items on KLEKT.


Someone bought my item! Now what?

When an item is sold, the seller will be sent a notification to ship the item to our German depot as soon as possible, and we take care of the rest.

Below is how the full process looks like after an item is sold:

  1. An email notification is sent to the seller that their item has sold, the seller responds to the notification by confirming or declining the transaction within 24 hours of the notification.
  2. The seller packages the item in a separate shipping box (double-boxed) that will protect the original shoebox/item from incurring any damage.
  3. The free and unique shipping label that is provided by us is attached on the top of the shipping box.
  4. The seller ships the item to us within 72 hours of confirming the transaction.
  5. Once the item arrives at our office, our authenticators thoroughly inspect the item to ensure its authenticity, and that the item meets the description
  6. On successful authentication of items, the sale proceeds are instantly transferred to the seller into their PayPal account.
  7. We ship your authenticated item to the buyer.

To ensure sellers are paid swiftly, we advise sellers to act swiftly and promptly respond to the notification email and shipping of items.


How much time do I have to ship to KLEKT?

After a buyer purchases an item, the seller has 24 hours to confirm or decline the transaction. As soon as a seller confirms the transaction, they are expected to ship the item to our office within 72 hours, where after we take care of the rest.


Where can I drop off my package after it’s sold?

DHL is our shipping partner that works together with national postal couriers. Sellers are able to drop off items at a DHL authorized local post office.

To find DHL shops within Germany, check out the following link: https://www.dhl.de/de/privatkunden/pakete-versenden/pakete-abgeben.html

All international couriers and drop-off locations near you can be located in the link below (under “Our European Partners”):
https://www.dhl.de/en/paket/geschaeftskunden/ab-200-pakete/internationaler-versand/retoure-international.html


Do I pay fees for selling my items on KLEKT?

Sellers don’t have to pay to any fees. When listing an item, sellers simply choose the amount of money they want to receive, which is the “Payout”. The Payout is the exact amount a seller will receive after their item has sold and has been authenticated. We even take care of your PayPal transaction fees!

KLEKT adds the Service Costs and Shipping Costs (which are paid for by the buyer) onto the Payout, which makes up the store price that is displayed to buyers. This amount on top has no effect on your Payout.


Am I paying for shipping costs?

Sellers do not pay anything for shipping. When items are sold, KLEKT provides a unique and free shipping label to the seller. Once items arrive at our office and successfully pass the authentication criteria, KLEKT will take care of shipping the item to the buyer.


Do I need to worry about import duties and taxes?

As all our sellers fall within the European Union and no items are shipped outside of Europe, sellers are not subject to any import duties or taxes. KLEKT takes care of all matters relating to the shipping of items. The only thing the seller is expected to do is ship the item to KLEKT after the seller confirmed the transaction.


When and how will I receive my money after selling an item?

After we have authenticated your item, we will directly transfer the money to your PayPal account. We take care of the PayPal fees for you as part of the service, so there are no additional costs afterwards. Please note that due to PayPal processing, payments can take up to 2 days for the transfer to appear on your PayPal account.

Note: Please ensure that you have the correct PayPal account linked to your KLEKT account.


Can I cancel a transaction?

If a seller is not able to provide an item for whatever reason, they can simply decline the transaction on receiving the ‘Your item is sold – Confirm now’ notification email. If the seller does not take action within 24 hours, the transaction will be automatically cancelled. When a transaction is cancelled, the specific item will be removed. Should a seller wish to list the item for sale in future, they will have to upload it again onto KLEKT.


I just sold an item that I am not able to send! What do I do?

If a seller is not able to provide an item for whatever reason, they can simply decline the transaction on the exact same page where sellers normally confirm transactions.

Sellers are responsible for making sure that their listed items are available for sale, and to always keep their listings up-to-date. If sellers are no longer in possession of listed items or wish to keep them, it is strongly advised to remove the listing.


What happens if I don’t ship the item on time?

If a seller does not ship an item within 72 hours of confirming the transaction, they will be in violation of the rules of selling on KLEKT and will be charged a penalty fee equal to 10% of the Payout. Additionally, the item listed for sale will be removed from KLEKT and the transaction cancelled.

To offer both sellers and buyers the best possible experience, with buyers receiving their items speedily and sellers receiving their pay-outs quickly, sellers are required to act promptly when shipping items, or declining transactions when they are not able to ship items.


What happens if I send an item that is found to be fake or does not meet the authentication criteria?

When items do not meet the minimum criteria of our authentication process (see our criteria here), the buyer will automatically be refunded, and the seller subject to a one-time penalty of 10% of the Payout. The item will remain with KLEKT until such time payment for the penalty charge is received, and only then will the item be shipped back to the seller. Additionally, accounts can and will be deleted or blocked on KLEKT for sellers repeatedly listing items that do not meet our authentication criteria.


More question?

KLEKT is always here for you.

Feel free to ask anytime, no matter what it is.
Ask more questions, get more answers.

Contact our Support

Welcome to KLEKT

The safest way to buy and sell authentic sneakers